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TERMS & CONDITIONS

PRE-PRODUCTION PROOFS:
  • A pre-production proof is required on all new orders. Applicable set up charges such as embroidery tape or screen charges will be invoiced when pre-production proof is approved.
CHANGES/CORRECTIONS:
  • Changes to an order already in process may be made depending on the status of the order. However the customer must agree to compensate for all costs (if any) and agree to additional production time (if necessary).
COPYRIGHT/TRADEMARK LAWS
  • When artwork is submitted to Custom Hat Store for reproduction in producing an order Custom Hat Store will assume that artwork was submitted in full compliance with the laws governing copyright, trademark, etc. Purchasers, by placing these orders, agree to not hold Custom Hat Store liable for any damages and/or costs arising under these laws as a consequence of our use of said artwork.
FABRIC COLOR VARIATIONS:
  • Due to color variations of dye lots, exact color matches of material are not guaranteed. In camouflage patterns, variations may occur in the placement of certain areas of the pattern due to random cutting. Certain distressed materials will have shading variations. Please note: when mixing fabric colors on a cap (i.e. contrasting crowns and visors), some dark colored fabrics may bleed onto light colored fabrics. Custom Hat Store is not responsible for fabric bleeding when dark and light colored fabrics are combined.
IMPRINT COLORS:
  • Color matches are not guaranteed to be exact, whether PMS colors or color swatches are used. Every effort is made to match given colors at no extra charge. All materials print differently; therefore, there may be a variation of print colors on orders of different materials or colors. When decorating on camouflage, no guarantees can be made that the pattern will not interfere with decoration (i.e. a branch, leaf or bark may fall behind decoration). Custom Hat Store is not responsible for fabric bleeding which may occur when imprinting a light color on a dark fabric. It is not recommended to place a white imprint on a red or black cap because the imprint may have a pink or gray hue. Distressed materials in all colors have a tendency to bleed into light colored embroidery threads and prints.
ORDER PROCESSING:
  • All prices and materials/fabrics are subject to change without notice.
DROP SHIPMENTS:
  • Custom Hat Store will ship to one location per order. Additional drop shipments are $4.00(A) per location plus applicable freight charges.
PACKAGING:
  • Please note that when air shipments are requested (such as FedEx Priority or Standard Overnight, FedEx 2Day, UPS Red, Blue, etc.) dimensional rates will apply. Contact customer service for estimated shipping charges.
PRICE AND TERMS:
  • All prices FOB CA, NJ or IL are subject to change without notice.
  • Additional charge will apply for complicated fabric, difficult access location.
RETURN AND CANCELLATIONS:
  • No return will be accepted without prior written permission. No claims honored 20 days beyond shipping date.
  • No cancellation as the job is being processed. Any cost incurred prior to cancellation will be billed.
  • No order goes into production without signed sample approval.
ARTWORK AND TAPE DIGITIZING:
  • Clear camera-ready artwork is necessary to do tape digitizing. Exact size and pantone color must be stated in order.
  • If customer provides their own digitizing tape, Tajima, Barudan and Melco formats are preferred.
  • Customer is fully responsible for all approvals made via email, thread colors may differ due to computer screen configuration. For true colors please request actual sample to be sent, applicable shipping charges will be the responsibility of the customer.
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Customhatstore.com provides custom caps and hats services, including fitted hats, baseball caps , beanie hats, straw hat, baby hat, bucket hat, fedora hats, cadet and newsboy cap in any style. They are all your top choices of business gifts, corporate gifts, graduation gifts or anniversary gifts with your logo embroidered.

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